S. O. S. – SPEAKING OF SENIORS
By Woodrow Wilcox
On December 5, 2017, I helped a client who is an immigrant from India with Medicare related medical bill problems. The man is very intelligent. He has an advanced degree. But, he could not understand or fix his medical bill problems.
When we met at my office, the first thing I had him do was to show me all the medical bills that were not getting paid and any other papers with information related to the unpaid bills. He was starting to get payment demand letters.
When I saw the papers and heard his story, I knew what the problem was. Together, we made two phone calls so that I could collect a little more information. Then, I typed letters to every doctor or medical service that wanted money from him. In the letters, I explained the problem and asked the billing party to send essential information to our client’s insurance company so that the bills could be paid.
What was the problem? Medicare was slow, irresponsible, and unprofessional. Our client switched from an employer group health insurance plan to coverage from Medicare and a Medicare supplement insurance policy on August 1, 2017. Timely notice was sent to Medicare ahead of that switch date.
But, Medicare never updated our client’s file until November 2, 2017. Thus, every medical bill incurred between August 1, 2017 and November 2, 2017 was processed incorrectly by Medicare. Medicare was denying all the claims because its records did not yet show that our client was on Medicare.
This happens often. If a senior citizen does not get help from someone who knows how to handle this problem, the senior citizen is badgered until the bill is paid. The Medicare system is failing seniors by not updating files in a timely manner and costing senior citizens OVER ONE BILLION DOLLARS PER YEAR IN FALSE MEDICAL BILLS ON JUST PART B CLAIMS. When will Congress and the President act to discipline Medicare to stop failing seniors?
Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that insurance agency over one million dollars by fighting mistakes and fraud in the Medicare system. He wrote the book SOLVING MEDICARE PROBLEM$ and posts articles at www.WoodrowWilcox.com.
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